FAQ

SHIPPING:

DOMESTIC SHIPPING OPTIONS-

ORDERS IN THE US ARE A FLAT RATE $15 USD

 

INTERNATIONAL SHIPPING OPTIONS-

FIRST CLASS SHIPPING 6- 45 DAYS - $30 USD

 

ALL ORDERS ARE PROCESSED WITHIN 5 BUSINESS DAYS OF PURCHASE.

 

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTIES, TAXES OR CUSTOMS FEES THAT MAY APPLY UPON DELIVERY. WE ADVISE OUR INTERNATIONAL CUSTOMERS TO BE AWARE OF THEIR COUNTRIES TAX POLICIES BEFORE PURCHASING.

A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED ALONG WITH A TRACKING NUMBER.  PLEASE NOTE, KOZHA NUMBERS CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS OR LOST / STOLEN PACKAGES.

FOR ANY QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT ILONA@KOZHANUMBERS.COM.

 

RETURNS / REFUNDS:

ALL SALES ARE FINAL

 

SUSTAINABILITY:

ALL KOZHA NUMBERS PRODUCTS ARE HANDCRAFTED IN A SMALL STUDIO IN PORTLAND, OR. WE TAKE PRIDE IN ETHICAL LEATHER PRACTICES, SUSTAINABLE RESOURCES, AND SMALL BATCH MANUFACTURING SO THAT YOU RECEIVE THE HIGHEST QUALITY PRODUCT ON THE MARKET. OUR BEAUTIFUL BOX CALF LEATHER IS TREATED IN SOUTHERN CALIFORNIA, IN A FACTORY WHICH CONSCIOUSLY PRACTICES RENEWABLE METHODS.  

 

 PRODUCT CARE:

KOZHA NUMBERS TAKES PRIDE IN THE DESIGN AND CRAFTSMANSHIP OF EACH PRODUCT. EACH LEATHER HIDE HAS ITS OWN UNIQUE CHARACTERISTICS SUCH AS TEXTURE AND NATURAL MARKINGS. AGING AND TONE VARIATIONS SHOULD NOT BE CONSIDERED AS AN IMPERFECTION, AS LEATHER IS A NATURAL PRODUCT.  AVOID CONTACT WITH WATER AND ANY OIL BASED SUBSTANCES. DESIGNED WITH LONGEVITY IN MIND WE RECOMMEND TAKING YOUR BAG TO YOUR LOCAL PROFESSIONAL LEATHER SPECIALIST FOR ADDITIONAL CARE.